#SMALL DIMMABLE LED PANEL LIGHT FULL#
To qualify for a full refund, you must return the product unused, not damaged, in its original packaging, in a resaleable condition, with an RMA number supplied by us. To order the correct items please place a new order and return the unwanted items as per the instructions on the RETURNS PROCEDURE section below. We are unable to offer replacements for unwanted orders. If you ordered express/dedicated day delivery and the item arrived on time, then the postage fees that will be refunded will be the fees for the basic delivery service we offer which is for delivery in 3-5 working days (£6.60).
If you have accepted delivery but have changed your mind and want to return any of the products you bought from us, you have 14 days from the day of your delivery to let us know you want to return the product(s). If your order consists of multiple goods, the 14 day period runs from when you get the last batch of the order delivered.Īfter 14 days the products will not be eligible for a refund unless they are faulty, wrong, or not-as-described. To cancel an order prior to despatch please email or call us on 02477 675 575. There is no cost for canceling your order before despatch. If you change your mind after placing your order you can cancel at any time before the goods are despatched, regardless of the reason. We want you to be entirely happy with your purchases from us. If your order is out of stock or we don't have enough stock, we will contact you via email or telephone to advise an estimated delivery time. All collections will be made from our store located on the Burnsall Road Industrial Estate, Burnsall Road, Coventry, CV5 6BU. We also offer the possibility for Saturday delivery for an extra charge and the option to collect in-store. If you need an order delivered faster than this, please call us on 02477 675 575 and we will do our best to help. We do our best to deliver your order as soon as possible.
The usual delivery time for online orders is 3-5 working days, subject to stock availability. We also do not accept cash payments on collection. We do not take card payments over the phone. Payment by BACS and cheque will not incur an extra charge.Īll orders need to be paid for upfront before despatch or collection.
All payments on the website are processed securely through Stripe and PayPal.įor orders over email/telephone, the payment options are BACS (bank transfer), Credit/Debit card from an invoice link, and cheque. These will be available to you on the last step of the checkout process. PAYMENTS, DELIVERY, RETURNS AND REFUNDS POLICYįor online orders, we offer the option to pay by Credit/Debit Card and PayPal.
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